Terms of Service

tribe.one is operated by Shamfa Technologies (Pty) Ltd (registration number 2021/388151/07), a company registered in the Republic of South Africa ("we", "us", "tribe.one"). These Terms of Service ("Terms") form a binding agreement between us and the community organisation or individual that registers for an account ("you").

You must be at least 18 years old and authorised to act on behalf of your community to create a tenant account. You are responsible for the accuracy of registration details, for all activity under your account, and for keeping login credentials secure. You must notify us promptly of any unauthorised use.

You may not use tribe.one to break the law, infringe others' rights, transmit malware, attempt to gain unauthorised access, scrape data at scale, or interfere with the service. Detailed rules are in our Acceptable Use Policy, which forms part of these Terms.

Paid plans are billed in advance in South African Rand (ZAR) at the rates shown on our pricing page, monthly or annually as selected. Fees are exclusive of VAT unless stated. Paid plans include a 14-day free trial; you may cancel before the trial ends without charge. We may change prices on renewal with at least 30 days' notice.

Paid plans are billed in advance as set out in Fees & billing. The 14-day free trial is the simplest protection: cancel before the trial ends and you are never charged.

Monthly plans: once a billing period has started, the fee for that period is non-refundable — you keep full access for the whole period, and cancellation takes effect at its end. This is standard software-as-a-service practice.

Annual plans: if you cancel after the trial, we will refund the unused portion of the annual term pro-rata (calculated from the day after your cancellation takes effect), subject to any discounted amount already received. Refunds are returned to the original payment method within 10 business days of approval.

Cooling-off (Consumer Protection Act): if you signed up as a result of direct marketing (for example, an unsolicited call or email from us), you may cancel within 5 business days of the agreement without penalty, as provided in section 44 of the Consumer Protection Act, 2008. This does not apply to voluntary, self-service sign-ups.

SLA credits: service credits under the Service Level Agreement are separate from, and do not replace, any refund you are owed under this section.

Marketplace purchases: refunds for goods or services bought between members through the community marketplace are handled between the buyer and the vendor, not by tribe.one.

Free plan: you may close your tenant at any time from your account settings.

Paid plans: you may cancel at any time from your account settings or by emailing hello@tribeone.co.za. Cancellation takes effect at the end of the current billing period (monthly or annual) — you keep full access until then and are not charged again. There is no cancellation fee.

Trials: cancelling during the 14-day trial stops any charge before it is made.

After cancellation: you have 30 days to export your community's data (JSON + CSV). After that it is deleted as described in the Data Processing Addendum. If you cancel and later rejoin within that 30-day window, we will restore your data where technically possible.

We may also suspend or terminate accounts that breach these Terms, as described under Termination.

tribe.one is a hosted software service — no physical goods are delivered. "Delivery" means giving you access to the platform.

Access: your tenant is provisioned immediately when you create an account or start a trial (subject to verification). There is no shipping, installation, or hardware involved. Onboarding assistance, where included in your plan, is delivered remotely over the platform, email, and phone.

Marketplace orders: where your community uses the marketplace or procurement features, goods and services are exchanged directly between the buyer and the vendor. tribe.one is not a party to those transactions: we do not hold, ship, or deliver marketplace items, and we are not responsible for vendor fulfilment, courier delivery, or the condition of goods. The order-tracking states in the app (for example, "shipped" or "delivered") reflect the vendor's updates to the buyer — they are not tribe.one's confirmation that delivery has occurred. Delivery, returns, and refunds for marketplace purchases are between the buyer and the vendor.

Digital deliverables: invoices, statements, analytics exports, and data exports are provided electronically — downloadable in the app or sent to the registered email address.

You retain ownership of all data your community puts into tribe.one. We process it on your behalf as described in our Privacy & POPIA notice and Data Processing Addendum. You can export your data at any time, and we will return or delete it on termination as set out in those documents.

We aim to keep tribe.one available and supported as described in our Service Level Agreement. Free plans are provided "as is" without an availability commitment.

To the maximum extent permitted by South African law, tribe.one is not liable for indirect or consequential loss, and our total liability in any 12-month period is limited to the fees you paid us in that period. Nothing in these Terms limits liability that cannot lawfully be limited (for example, for fraud or for death or personal injury caused by negligence).

You may cancel at any time from your account settings; cancellation takes effect at the end of the current billing period. We may suspend or terminate accounts that breach these Terms, with notice where reasonably possible. On termination you may export your data for 30 days, after which it is deleted as described in the DPA.

These Terms are governed by the laws of the Republic of South Africa, and the parties submit to the jurisdiction of the South African courts. Questions: hello@tribeone.co.za.